Leading and working effectively with difficult people can prove to be a never-ending challenge. There are times when it seems almost impossible to work with them, but it is not. You must have the skills, ability and willingness to deal with these situations with the utmost professionalism.
There are also times when we must have crucial conversations with those we work or live with. These conversations can be most uncomfortable because of the emotions, high risk and range of opinions involved. However, there is help and hope. Below are some best practices to have those crucial conversations.
Best practices for handling crucial conversations:
Avoid accusing and attacking. These will lead to confrontation and serve no real professional purpose. Listen deeper past the emotion to hear what is really being said. Always look for the win/win solution if at all possible.
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